AI voice user interview agents

No more struggling to gather high quality user insights. Let your custom AI interviewers conduct 1:1 voice calls with countless users at scale—with 10x deeper insights than surveys.

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🧐 No expert user research methods or skills required

UserCall AI interviewers are fine tuned and trained with expert user and UX research and human centered design methods—to ask relevant follow-up questions to uncover deep customer needs while minimizing bias

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đŸŽ€ High quality customer insights without time or resource constraints

Run hundreds of user interviews at scale while providing 10x deeper qualitative insights than surveys with smart follow up questions to uncover deep insights.

✅ Never worry about not asking the right questions

Simply add a few learning goals and any specific questions—so you get to deep-seated and actionable insights to improve your product and business.

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💡 Save time & effort extracting key actionable insights.

Get conversation highlights and summaries with key actionable insights across all your recorded and transcribed voice conversations

🚀 High converting branded interview links

No need manage & schedule calls. Share a link to your AI interviewer with your users with a custom branded link or via an embeddable widget—that your users can engage with anytime.

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Use Cases

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Continuous  Feedback & Discovery

Understand specific pain points, Job-To-Be-Done and problems that your users face in an ongoing basis—to solve for critical needs and opportunities for new products and features
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Market & Customer Research

Uncover latent user needs and problems as well as the behaviors, attitudes and deeper context of your target customers.
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Interview Participant Screening

Screen higher quality live or in-person interview participants with voice call screeners automatically conducted by AI
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UX & Usability Testing

Identify key user experience issues and opportunities that impact your customer retention and satisfaction
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Customer Satisfaction

Understand key reasons and issues behind your customer satisfaction score to improve by actually listening to what customers say
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Employee Satisfaction

Understand deeper needs of your employees to improve retention, engagement and satisfaction

Simple & flexible pricing

Start with Support and build your own custom solution or choose The Suite

Lite plan
$59/mo
or $599 yearly
Up to 1 seat
Up to 20 call recordings per month
Max 5 minute calls
Up to 2 interview links
Customizable interview guide
Get started
Core plan
$149/mo
or $1499 yearly
Up to 6 seats
Up to 100 call recordings per month
Max 12 minute calls
Up to 6 interview links
Branded interview links
Custom domain links
Custom LLM model options
Phone call / number option
Plus everything in Lite plan
Get started
Enterprise plan
Contact
Custom seats
Custom call recordings
Custom call time limits
Custom integrations & features
Plus everything in Core plan
Get started

FAQ

How does UserCall's AI user interview agent work?

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UserCall's AI-powered moderating agents operate by implementing user research methods and human-centered design principles. In practical terms, this means that they moderate voice calls, probe with relevant follow-up questions, and consequently foster a deeper understanding of the goals, motivations and needs of users  while minimizing bias.

What kind of follow-up questions can the AI agent ask during interviews?

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UserCall can ask pertinent follow-up questions that are derived from the user responses to uncover specific pain points, job-to-be-done, underlying desires and user experience issues. These follow-up questions help to uncover deep, valuable insights about customer needs which are crucial for product and business improvement.

How does UserCall minimize bias in interviews?

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UserCall minimizes bias in interviews by applying training that avoids leading or suggestive prompts while formulating questions. This approach ensures the neutrality of follow-up enquiries, and ensures a more objective understanding of user responses based on facts and past experiences than purely subjective opinions.

What is the process of setting up UserCall link for voice user interviews?

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To set up UserCall link for AI voice user interviews, you just need to enter some basic details about the product, brand and any learning goals and questions for the AI agent to follow. Once this step is completed, UserCall can conduct the interviews at scale and provide you with conversation summaries, audio transcripts and user insights to apply to improve your product.

How do I share the AI interviewer link to my users?

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Just like a survey link, you can share your branded link in any place where your users interact with you the most. That could be in emails, on your app or website, social media..etc. If you are concerned about getting enough conversions of users who complete the interview, you can provide simple incentives like free credits, gift cards and other benefits that might best suit them.

Is this meant to replace user interviews or surveys?

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Not necessarily. Real human to human user interviews will always be one the most powerful ways to gain insights from your customers. And surveys are great for more quantitative studies. Usercall can meant to provide a fast and easy way to get deep user feedback so your team can learn and iterate more quickly and frequently based on high quality user insights.

Can the agent speak other languages?

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Yes. We can customize your agent to speak a specific language. Contact us for details.