Deeper & Faster User Insights

Are your survey responses too shallow, low quality or filled with bias? Make better decisions with 10x+ deeper insights via AI agent moderated 1:1 voice interviews.

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The Old Way

❌ Guessing at unclear one-line survey answers
❌ Low engagement with bias & survey fatigue
❌ Limited qualitative interview samples & segments
❌ Manual interview scheduling & logistics
❌ Skipping user research & jeopardizing precious resources
VS

The NEW Way

✅ Voice conversations rich with user emotions, nuance and intent
✅ Deep engagement via voice w/ smart follow-up questions & probing
✅ Hundreds of qualitative interviews instantly across multiple user segments
✅ Automated interviews—users participate on their own time
✅ Continuous actionable user insights on autopilot

🧐 Learn, test and discover user assumptions quickly before building

UserCall AI agent interviewers are fine tuned and trained with expert user and UX research and human centered design methods—to ask relevant follow-up questions to uncover deeper customer needs while minimizing bias  → View Samples

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🎤 10x deeper customer insights instantly at scale

Run hundreds of user interviews at scale while providing 10x deeper qualitative insights than surveys with smart follow up questions—so you can get to deep-seated and actionable insights to improve your product and business.

✅ Never worry about not asking the right questions

Simply add any key learning goals or specific questions like a survey—and the AI interviewer will take care of asking the right questions and follow-ups during the interview.  → View Use-cases

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💡 Save time & effort extracting key actionable insights.

Get conversation highlights and summaries with key actionable insights across all your recorded and transcribed voice conversations

🚀 High converting branded interview links

No need manage & schedule calls. Share a link to your AI interview agent with your users with a custom branded link or via an embeddable widget—that your users can engage with at the right time.

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Use Cases

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New feature & product opportunities

Uncover deep user needs, pain points and jobs-to-be-done to define new opportunities to provide value through new features, products and services
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Nuanced customer segmentation

Get detailed understanding of your target customers' behaviors, preferences and needs—to define nuanced customer segments that set direction for marketing & product strategies
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Effortless Multi-Language & Cross Cultural Research

No need for translators or international research teams. Run your research across 32+ languages with ease.
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Accelerated Formative Research

Identify key user sentiments, attitudes and preferences of across many target user segments to quickly define clear initial directions & strategies—allowing more focus and time for follow on research.
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Automated Interview Participant Screening

Screen higher quality live or in-person user interview participants without the need to manually call them one by one.
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Improved Customer Satisfaction & Net Promoter Scores

Don't rely on 3 word survey answers. Deeply understand key factors and issues behind your CSAT, NPS, CES more—with rich customer voice conversations.

Simple & flexible pricing

Start with Support and build your own custom solution or choose The Suite

Lite plan
$69/mo
or $699 yearly
Up to 12 call recordings per month
Max 9 minute interviews
Up to 2 interview links
Customizable interview questions and learning goals
Full call transcripts w/ summaries
Custom branded interview links
Customizable voices & languages
Purchasable additional recordings
Get started
Core plan
$159/mo
or $1599 yearly
Up to 25 call recordings per month
Max 12 minute interviews
Up to 5 interview links
Custom LLM model options
Outbound phone calling option (at additional cost)
Plus everything in Lite plan
Get started
Enterprise plan
Contact
Custom seats
Custom call minutes per month
Custom call time limits
Custom integrations & features
Plus everything in Core plan
Get started
Pay-as-you-go options also available. Contact us if you are a small startup, student or non-profit—and we can provide some discounts :)

FAQ

Is this meant to replace user interviews or surveys? 📝

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Not necessarily. Real human to human user interviews will always be one the most powerful ways to gain insights from your customers. And surveys are great for more  quantitative studies. Usercall is meant to provide a fast and easy way to get deep user feedback at the countless scale of surveys but 10x deeper insights—so your team can learn and iterate more quickly and frequently.

How long are the AI agent moderated voice user interviews? ⏳

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Usercall interviews can last anywhere from a few minutes to 30 minutes or more. Similar to surveys, participants can feel fatigued if the interview lasts too long. And if the goals for the interview are clear, short interviews can provide immense value. In fact, you can gain 10x or more deeper and valuable user insights and sentiments from a handful of 5minute interview recordings than 100 survey responses.

How natural is talking with the AI interview agent? How will my users react? 💬

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Usercall's AI agents are designed and optimized to facilitate natural, conversational interactions. Latency in responses, turn-taking and interruptions are orchestrated with optimized constantly with the most up-to-date voice and LLM technologies—to ensure that users find the experience intuitive and similar to speaking with a human interviewer.

In fact, we find many users who talk with the AI interviewer find the experience almost therapeutic. Users often will go in depth to open up and honestly express their deeper thoughts and feelings—more so than even talking to a real human. There's no need to 'be nice' and please the interviewer and users often feel that they are truly heard—with everything they say being listened and responded to.

Lastly, it is clearly communicated to all users that they will be speaking with an AI agent. Usually this is via messaging and UI on the web based interview links. This ensures trust with users and allows them to open up during the conversation.

What kind of follow-up questions can the AI agent ask during interviews? 🧐

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UserCall can ask pertinent follow-up questions that are derived from the user responses to uncover specific pain points, job-to-be-done, underlying desires and user experience issues. These follow-up questions help to uncover deep, valuable insights about customer needs which are crucial for product and business development and improvement.

How does UserCall minimize bias in interviews? ✅

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UserCall minimizes bias in interviews by applying training that avoids leading or suggestive prompts while formulating questions. This approach ensures the neutrality of follow-up enquiries, and ensures a more objective understanding of user responses based on facts and past experiences than purely subjective opinions.

What is the process of setting up UserCall link for voice user interviews? ⚙️

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To set up UserCall link for AI voice user interviews, you just need to enter some basic details about the product, brand and any learning goals and questions for the AI agent to follow. Once this step is completed, UserCall can conduct the interviews at scale and provide you with conversation summaries, audio transcripts and user insights to apply to improve your product's desirability.

How do I share the AI interviewer link to my users? 🔗

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Just like a survey link, you can share your branded link in any place where your users interact with you the most. That could be in emails, on your app or website, social media..etc. If you are concerned about getting enough conversions of users who complete the interview, you can provide simple incentives like free credits, gift cards and other benefits that might best suit them.

Do you offer user recruiting or user research panel? 🌎

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Yes. We are working with a global panel with 3M+ trusted consumer and b2b professional participants—that you can target by location, job title, industry, demographics and more.  Contact us for details

Can the agent speak in other languages or personalities? 🇺🇸🇩🇪🇮🇳🇪🇸🇵🇹🇬🇧🇧🇷

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Yes. We can customize your AI agent to speak a specific language or accent(ndi, German, Spanish, Portugese, English with dozens of accents..etc) as well as allow you to choose from hundreds of AI voices and personalities. Contact us for details.