Effortless Deep User Insights

Tired of shallow & bias-filled survey responses? Make better decisions with 10x+ deeper & faster insights via AI agent moderated 1:1 voice interviews & qualitative analysis.

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Live Voice Demo

🧐 Learn What Users Really Need—Fast

UserCall’s AI interviewers are trained in expert qualitative research and human-centered design. They ask smart, unbiased follow-ups that uncover deeper needs and motivations—without leading the participant. → View Samples

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🎤 10x Deeper Insights—at the Scale & Speed of Surveys

Run hundreds of interviews without lifting a finger. Intelligent follow ups and probing uncover rich, emotional, and actionable feedback—so you can make confident product, marketing and business decisions, faster.

📊 Effortless Qualitative Thematic  Analysis—Without Losing Nuance

Save days and hours of manual analysis. Turn interview transcripts and qualitative data into structured, decision-ready insights, summaries, themes and quote clusters.  Easily edit, tag, and organize insights to fit your workflow.  → Try It Now

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The Old Way

❌ Guessing at unclear one-line survey answers
❌ Low quality survey data with bias & survey fatigue
❌ Not enough qualitative interview samples & segments
❌ Manual & difficult interview scheduling & logistics
❌ Hours of manual analysis to identify key themes and patterns
❌ Missed insights hidden in raw transcripts
VS

The NEW Way

✅ Voice conversations rich with user emotions, nuance and intent
✅ Deep engagement via voice w/ smart follow-up questions & probing
✅ Hundreds of qualitative interviews instantly across multiple user segments
✅ Automated interviews—users participate on their own time
✅ Instant qualitative analysis—AI surfaces key themes, patterns & trends
✅ Data visualization & reports—make insights easily shareable and actionable
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🚀 High converting branded interview links

No need manage & schedule calls. Share a link to your AI interview agent with your users with a custom branded link or via an embeddable widget—that your users can engage with at the right time.

Use Cases

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New feature & product opportunities

Uncover unmet user needs and jobs-to-be-done. Identify pain points and innovation opportunities to guide your next feature, product, or service—with real voice-of-customer insights.
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Nuanced customer segmentation

Understand what truly differentiates your customers. Surface nuanced patterns in behavior, attitudes, mindset, and motivation to define actionable segments that shape marketing, positioning, and roadmap strategy.
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Effortless Multi-Language & Cross Cultural Research

Run global research—without global complexity.Reach customers in 30+ languages with AI-powered translation and moderation. No need for translators or local research teams.
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Accelerated Formative Research

Quickly align teams around what matters most.
Capture key user sentiments and early directional signals to move faster with confidence—especially before deeper qual or quant work.
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Thematic Analysis & Pattern Recognition

Extract recurring themes—without reading transcripts.
Automatically detect pain points, desires, and sentiment trends across voice interviews using AI-powered tagging and analysis.
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Improved Customer Satisfaction & NPS Insights

Go deeper than your CSAT or NPS scores without relying on 2 word survey answers. Understand why customers feel the way they do with real conversations behind your CSAT, NPS, CES more—so you can address root issues, not just surface metrics.
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Campaign Message & Positioning Insights

Test and refine messaging & positioning before you launch. Quickly validate emotional resonance, clarity, and language fit with real customers—before committing budget to paid ads, email, or homepage copy.
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Rapid Product-Market Fit Checks

Gauge whether your positioning and product match real user needs.
Use voice interviews to confirm resonance, surface hidden objections, and find the right narrative for early traction—especially during early growth or new vertical entry.
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Pre-Pitch Insight Sprint (For Agencies)

Impress clients with real customer voice insights—fast. Run async interviews, extract key themes, and include compelling quotes in decks that elevate your strategy and win pitches.

Simple & flexible pricing

Start with Support and build your own custom solution or choose The Suite

Lite plan
$89/mo
or $899 yearly
Up to 15 call recordings per month
Up to 35 qualitative analysis runs
Limited AI chat qualitative insight Q&A
Max 12 minute interviews
Up to 2 interview links
Customizable interview questions and learning goals
Full call transcripts w/ summaries
Custom branded interview links
Customizable voices & languages
150 credits added per month (10 credits per recording or 4+ credits per analysis run)
Purchasable additional pay-as-you-go credits
Get started
Core plan
$199/mo
or $1999 yearly
Up to 40 call recordings per month
Up to 100 qualitative analysis runs
Unlimited AI chat qualitative insight Q&A
Max 20 minute interviews
Up to 5 interview links
Custom LLM model options
Outbound phone calling option (at additional cost)
400 credits added per month (10 credits per recording or 4+ credits per analysis run)
Plus everything in Lite plan
Get started
Enterprise plan
Contact
Custom seats
Custom qualitative data analysis runs
Custom call minutes per month
Custom call time limits
Custom integrations & features
Plus everything in Core plan
Get started
Contact us if you need custom usage/pricing or if you are a small startup, student or non-profit (we can provide some discounts)

FAQ

Is this meant to replace user interviews or surveys? 📝

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Not necessarily. Real human to human user interviews will always be one the most powerful ways to gain insights from your customers. And surveys are great for more  quantitative studies. Usercall is meant to provide a fast and easy way to get deep user feedback at the countless scale of surveys but 10x deeper insights—so your team can learn and iterate more quickly and frequently.

Does AI really understand qualitative data? 💬

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A highly skilled researcher with much context and experience can likely spot nuanced insights better than AI. However, it can take days of manual work to dig through interview transcripts to get to these nuanced insights. And we know the cookie-cutter responses you might get from dumping data to chatGPT isn't sufficient.

UserCall’s AI goes through each transcript line by line to automatically tags key insights, detects themes, and highlights patterns so you can instantly make data-driven decisions. It's a tool to help accelerate the work of researchers and product leaders.

Can I customize how AI tags and analyzes data? 📊

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Absolutely! You can set custom themes, tags, and filters to align AI analysis with your specific research goals. You can also chat with your qualitative data with Usercall's Q&A feature and get detailed analysis such as frequency analysis, tag/theme summaries with supporting user quotes/excerpts and much more.

How long are the AI agent moderated voice user interviews? ⏳

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Usercall interviews can last anywhere from a few minutes to 30 minutes or more. Similar to surveys, participants can feel fatigued if the interview lasts too long. And if the goals for the interview are clear, short interviews can provide immense value. In fact, you can gain 10x or more deeper and valuable user insights and sentiments from a handful of 5minute interview recordings than 100 survey responses.

How natural is talking with the AI interview agent? How will my users react? 💬

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Usercall's AI agents are designed and optimized to facilitate natural, conversational interactions. Latency in responses, turn-taking and interruptions are orchestrated with optimized constantly with the most up-to-date voice and LLM technologies—to ensure that users find the experience intuitive and similar to speaking with a human interviewer.

In fact, we find many users who talk with the AI interviewer find the experience almost therapeutic. Users often will go in depth to open up and honestly express their deeper thoughts and feelings—more so than even talking to a real human. There's no need to 'be nice' and please the interviewer and users often feel that they are truly heard—with everything they say being listened and responded to.

Lastly, it is clearly communicated to all users that they will be speaking with an AI agent. Usually this is via messaging and UI on the web based interview links. This ensures trust with users and allows them to open up during the conversation.

What kind of follow-up questions can the AI agent ask during interviews? 🧐

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UserCall can ask pertinent follow-up questions that are derived from the user responses to uncover specific pain points, job-to-be-done, underlying desires and user experience issues. These follow-up questions help to uncover deep, valuable insights about customer needs which are crucial for product and business development and improvement.

How does UserCall minimize bias in interviews? ✅

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UserCall minimizes bias in interviews by applying training that avoids leading or suggestive prompts while formulating questions. This approach ensures the neutrality of follow-up enquiries, and ensures a more objective understanding of user responses based on facts and past experiences than purely subjective opinions.

What is the process of setting up UserCall link for voice user interviews? ⚙️

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To set up UserCall link for AI voice user interviews, you just need to enter some basic details about the product, brand and any learning goals and questions for the AI agent to follow. Once this step is completed, UserCall can conduct the interviews at scale and provide you with conversation summaries, audio transcripts and user insights to apply to improve your product's desirability.

How do I share the AI interviewer link to my users? 🔗

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Just like a survey link, you can share your branded link in any place where your users interact with you the most. That could be in emails, on your app or website, social media..etc. If you are concerned about getting enough conversions of users who complete the interview, you can provide simple incentives like free credits, gift cards and other benefits that might best suit them.

Do you offer user recruiting or user research panel? 🌎

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Yes. We are working with a global panel with 3M+ trusted consumer and b2b professional participants—that you can target by location, job title, industry, demographics and more.  Contact us for details

Can the agent speak in other languages or personalities? 🇺🇸🇩🇪🇮🇳🇪🇸🇵🇹🇬🇧🇧🇷

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Yes. We can customize your AI agent to speak a specific language or accent (Portugese, Chinese, 8+ regional Indian languages, German, Indonesian, English with dozens of accents..etc) as well as allow you to choose from hundreds of AI voices and personalities. Contact us for details.